Frequently Asked Questions
Find answers to common questions about our products and services
General
What is TopAiPC?
TopAiPC is a provider of enterprise-grade AI infrastructure solutions, including AI workstations, mini AI PCs, and server systems designed for machine learning and deep learning workloads.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. Contact us for a quote.
What is your warranty policy?
All our systems come with a standard 3-year warranty covering hardware defects. Extended warranty options are available for enterprise customers.
Do you offer custom configurations?
Yes! We specialize in custom builds tailored to your specific AI workloads. Contact our sales team to discuss your requirements.
Technical
What OS do you recommend for AI workloads?
We recommend Ubuntu 22.04 LTS for most AI workloads due to better driver support and compatibility with AI frameworks. Windows is also supported for certain use cases.
Do your systems come with pre-installed software?
Our systems come with a clean OS installation. We can provide optional software setup services including CUDA, PyTorch, TensorFlow, and other AI frameworks.
Can I upgrade components later?
Yes, our systems are designed for upgradability. You can upgrade RAM, storage, and even GPUs (within power and physical constraints).
What kind of support do you offer?
We offer 24/7 technical support for enterprise customers, and business hours support for standard customers. Remote diagnostics and on-site service are available.
Ordering & Delivery
How long does it take to receive my order?
Standard configurations ship within 5-7 business days. Custom configurations may take 2-3 weeks depending on complexity and component availability.
Can I cancel or modify my order?
Orders can be modified or cancelled within 24 hours of placement. After that, modifications may incur fees depending on production status.
Do you offer financing options?
Yes, we offer financing options for qualified business customers. Contact our sales team for details.
What payment methods do you accept?
We accept credit cards, wire transfers, and purchase orders for qualified business customers.
Still Have Questions?
Our team is here to help. Contact us for personalized support.